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Ombudsman Ontario

Ontario’s ombudsman is an officer of the Provincial Legislature, independent of the government and political parties. The Ombudsman’s mission is to investigate complaints about provincial government organizations. When something improper is found, the Ombudsman can make recommendations to resolve the problem. If these are not acted upon, the Ombudsman can report the case to the Legislature. It can also help resolve complaints informally.

The Challenge

Ombudsman Ontario engaged Savills Studley’s to guide it through its upcoming lease negotiations — either a renewal of its current lease or relocation to new premises.

Savills Studley’s Response

Savills Studley immediately initiated its FLOW™ process. Part of the process included a Needs Analysis of Ombudsman’s then-present premises. The Savills Studley’s Design Team determined that Ombudsman Ontario would be able to reduce its space requirements by approximately 10,000 sq. ft. if they were to relocate — a significant cost savings. Savills Studley invited several building owners (including the current landlord) to “bid” for Ombudsman’s tenancy. This created a fully developed competitive environment that drove net effective rents to a new market low.

The Solution

The FLOW process was successful. Ombudsman relocated to Bell Trinity Square, 483 Bay St., in the second quarter of 2006, under extremely favourable terms negotiated by Savills Studley.

Ombudsman Ontario retained Savills Studley’s Project Management Team to oversee the design, construction, furniture, and technology implementation for its new home.

“Savills Studley’s overall strength is project management for sure. Savills Studley was involved at every step along the way. From the time we engaged them through the end of the project, they stayed directly in touch with us. There was nothing we asked them, with respect to our corporate services, that they were unable or unwilling to manage for us. We see great value in their consultative approach.”

Related Services


Key contacts

Stan Krawitz

Stan Krawitz

Vice Chairman, Founder, Head of Canada


+1 416 480 0745 Ext. 3030


Ken Norris

Ken Norris

Senior Vice President, Branch Manager – Ontario Office


+1 416 480 0745 Ext. 3047


Client Testimonial